Terms of service

Last updated: 10 November 2026

These terms apply when you use lullabytide.com and buy a Lullaby Tide video. Please read them before you buy.

Who we are

Lullaby Tide is a trading name of Renzo Telles Mosquera, a sole trader. Address: 7 Small White Mead, Norwich NR9 3TH, United Kingdom ("we", "us"). You can contact us at hello@lullabytide.com.

What we sell

A personalised digital video: the baby in your photos placed by an AI image model into one of our lullaby scenes, with music, your baby's name and your message. Each purchase covers one baby in one lullaby and includes a 40-second video to share and a bedtime video of 30 minutes or 1 hour, delivered as MP4 downloads. Nothing is posted to you.

Price and payment

• The price is shown in pounds sterling before you pay: £6.99 for one baby in one lullaby until 30 November 2026 (23:59 GMT) and £9.99 from 1 December 2026, and £4.49 for each extra lullaby or sibling in the same order.
• It is a single payment. There is no subscription and nothing renews.
• Card payments are processed securely by our payment provider. We never see or store your full card details.

Free preview

Before you pay, you see a preview of your baby in the scene with a watermark. Please check it carefully: the paid videos are made from the picture you see.

Your photos and your permission

• Only a parent or legal guardian of the baby may upload the baby's photos. By uploading, you confirm that you are, and that you have the right to use those photos.
• Please don't upload photos of anyone else, or images you don't have the right to use.
• How we handle photos is explained in our privacy policy.

About AI

The picture is made by an AI image model. It aims to keep your baby's features, but results can vary: a detail of the face, hair or hands may differ from the photos. That is why you see a preview before paying.

Using your videos

The videos are for personal, non-commercial use: keep them, play them at bedtime and share them with family and friends. The scenes and music remain ours, so please don't resell the videos or use them in advertising.

Not sleep advice

The scenes are fantasy keepsake images. They do not show how a baby should sleep. For real sleep, follow safe sleep guidance from the NHS or The Lullaby Trust.

Cancellations and refunds

See our refund policy. Nothing in these terms affects your legal rights as a consumer.

Our responsibility

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable. Nothing here limits our liability where that would be unlawful.

Changes and law

We may update these terms; the version shown when you buy applies to your order. These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring a claim in your local courts.