Refund policy

Last updated: 10 November 2026

We want you to love your baby's lullaby. You see a free preview before paying, so you know what you are buying.

If something is wrong

Write to hello@lullabytide.com within 14 days of your purchase if:

• a video doesn't download or doesn't play,
• a video is clearly different from the preview you approved, or
• you were charged twice or by mistake.

We will remake the video or refund you in full, to the card you paid with, usually within 5 working days of agreeing the refund.

Your right to cancel

The videos are digital content made for you. When you buy, you ask us to make them available straight away and accept that your 14-day right to cancel ends once the download starts. This does not affect your legal rights: if a video is faulty or not as described, you are entitled to a repair, a replacement or a refund.

How to ask

Email hello@lullabytide.com with the email address you used to buy and a short description of the problem. We answer within 2 working days.